This is a busy, fast-paced role where you’ll be right at the centre of operations—coordinating between clients, trades and internal teams to keep jobs moving and clients informed.
The Role
You’ll be responsible for supporting the end-to-end claims process while delivering a high level of customer service. It’s a mix of admin, coordination and client-facing work.
- Acting as the first point of contact for clients and handling enquiries
- Managing client portals and keeping records accurate and up to date
- Booking appointments, quotes and site visits
- Following up subcontractor documentation (insurances, licences etc.)
- Supporting the wider team with general admin as needed
- Building and maintaining strong relationships with clients
- 2–3+ years’ experience in admin, client services or claims (ideal)
- Experience in construction, insurance repairs or similar industries highly regarded
- Strong organisational skills and ability to juggle multiple priorities
- Confident communicator (both written and verbal)
- High attention to detail
- Comfortable working in a fast-paced environment
- Proficient with Microsoft Office and client management systems
- Fast-paced, team-oriented office
- Strong focus on client service and delivery
- Supportive management and clear processes in place
- Opportunity to grow within the business