Lead a High-Impact Post-Construction Care Team
Are you passionate about creating exceptional customer experiences and ensuring quality outcomes beyond the build? We're seeking a dynamic Client Services Manager to lead a client care function focused on supporting owners and occupiers through the post-construction journey.
This is an exciting opportunity with a Tier 2 head contractor that specialises in Class 2 residential projects, known for delivering high-quality, well-designed apartment buildings across Sydney.
About the Role
As the Client Services Manager, you’ll manage post-construction support for completed residential buildings, guiding clients, owners, and key stakeholders through the defects and warranty period (2 & 6 years) while ensuring satisfaction at every stage.
Key responsibilities include:
- Leading the client care department – managing budgets, subcontractors, and supervisors.
- Representing the business at settlement handovers, 90-day check-ins, AGMs, and inspections.
- Overseeing all warranty and statutory compliance processes.
- Managing communication with owners, developers, and strata/building managers.
- Coordinating the Strata Building Bond Inspection Scheme and Annual Fire Safety Inspections.
- Ensuring rectification works are completed professionally and on time.
- Providing a seamless, supportive, and transparent experience for apartment owners and residents.
- Maintaining detailed reporting systems (IMS) and presenting regular updates to senior management.
- You May Come From Roles Such As:
- Project Manager (particularly with Class 2 residential experience)
- Defects Coordinator or Warranty Coordinator
- Building Manager or Facilities Manager
- Site Supervisor or Construction Supervisor
- Industry experience in post-construction client services, building management, or construction supervision.
- Strong knowledge of construction processes, BCA, statutory warranties, and defect management.
- Confidence working with clients, legal stakeholders, and trades in live environments.
- Excellent communication and conflict-resolution skills.
- Technical knowledge to navigate complex defects and quality assurance matters.
- Experience with subcontractor management and head contract compliance.
- A customer-first mindset and genuine care for delivering a positive ownership experience.
. Be part of a company that goes beyond the build – focused on delighting homeowners and creating lasting relationships.
. Lead a department that’s central to quality assurance and client satisfaction.
. Join a professional and collaborative team culture with room for growth and development.
Next Steps If you’re ready to lead a team that truly loves the customer and makes post-construction care a pleasure, we’d love to hear from you.
. Apply directly - Or reach out to for a condidnetial chat - @sam.garlick@acrworld.com / 0420641170